Journals, News

Subscriptions Management Executive: Job Description and Further Details

 Contents:

  1. About LUP
  2. Job Description
  3. Person Specification
  4. To Apply

 

  1. About LUP

Liverpool University Press (LUP) is a wholly owned subsidiary of the University of Liverpool, and was founded in 1899. The Press has recently expanded rapidly, and now publishes 33 scholarly journals, around 100 new books per annum and a number of digital products across the arts and humanities.  LUP currently employs eighteen full time and one part time staff.

The new role of Subscriptions Management Executive reflects our growing journals portfolio and expanding digital sales, and ambitious plan to take our journals subscriptions and fulfilment in house.  Reporting to the Press’s Head of Journals the role will involve subscriptions data processing and reporting, handling payments and customer service. The job is based in Liverpool on the University of Liverpool campus, with excellent benefits including 30 days holidays (plus bank holidays) and a superb pension scheme.

 

  1. Job Description

The Subscriptions Management Executive will undertake the following duties under guidance from the Head of Journals:

  • Maintain computer system with accurate and up to date records for all publications, including prices
  • Receive and process orders for publications from customers by telephone, post, FTP and email
  • Create and hold records for each customer to allow invoicing, including all invoicing and payment details
  • Process invoices for print and electronic products and subscriptions, manage renewals and reminders
  • Process payments
  • Provide reports
  • Handle claims and customer complaints
  • Provide labels to printer for despatch of print products and submit electronic data to online host to enable access

 

Customer services

Process routine orders

Receive subscription orders via FTP or other electronic means

Processing of telephone orders

Processing customer queries and claims

Credit control (matching cash to invoice, or obtaining missing information)

Payment queries

Handle cancellations and refunds

Liaise with Subscription Agents

Manage database recording address changes

Despatch catch-up copies for new orders, of missing/incomplete orders

 

Renewals and reminder management

Prepare and despatch the subscription renewal invoices and reminders to timetable

Distribute renewal details to Subscription Agents

Direct subscribers and individual subscribers

 

Invoicing

Invoice customers with list price and discount

Prepare and despatch invoices

Invoice in US Dollars, UK Pounds Sterling or Euro

 

Electronic Subscriptions

Add and maintain customer IP addresses and email addresses

 

Feeds to Content Host

Provide email feed/FTP files of specified customer data for past and current subscriptions to enable Content Host to administer IP controlled or username/password access to electronic content

 

Reporting

Provide sales, Marketing, Financial reports when necessary

Subscriptions (general), New Subscriptions, Non-renewed Subscriptions, Comparative Subscription Sales, Subscription Sales by Campaign Code.

 

Marketing Lists

Updating and maintenance of marketing list

 

  1. Person specification

The successful candidate will have:

  • Customer support experience or experience as a client service representative
  • Familiarity with CRM systems and practices
  • Have experience of data inputting to a high standard of accuracy
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Attention to detail
  • Strong phone contact handling skills and active listening

 

  1. To apply

Please email a CV and covering letter detailing how you are suited to the role, together with the names of two referees (who will be contacted only in the event of a successful application), to Clare Hooper, Head of Journals, clare.hooper@liv.ac.uk.

Closing date for applications: 28th February

Interview date: 7th March

 

Liverpool University Press is an open and inclusive workplace.  We welcome and respect all backgrounds, genders, ethnicities, sexualities, ages and lifestyle choices.

 

Journals

Hunter Gather Research has been accepted for inclusion in Scopus

The Content Selection & Advisory Board (CSAB), has advised that Hunter Gatherer Research has been accepted for inclusion in Scopus, the largest abstract and citation database of peer-reviewed literature.

The reviewer comments are copied below:

  • The journal consistently includes articles that are scientifically sound and relevant to an international academic or professional audience in this field.
  • The journal has scholarly relevance as evidenced by citations in other journals currently covered by Scopus.
  • In general, the content of the articles is consistent with the scope and aims of the journal.
  • The articles are consistently of high academic quality, consistent with the journal’s stated aims.
  • Although the scope of this journal is narrow, it addresses the need of an important niche audience.

Hunter Gatherer Research is an international, multi-disciplinary quarterly publication that covers all aspects of hunter-gatherer studies, whether focusing on the present, past or future. It encompasses genetics, ecology, evolutionary anthropology, archaeology, ethnography, ethnohistory, linguistics, indigenous rights and applied research.

Browse Hunter Gatherer Research >

Journals

Town Planning Review 89.6 Featured Article

The editors of Town Planning Review have selected ‘Civic-led public space: favourable conditions for the management of community gardens’ by Anne Könst, Rianne van Melik, and Wouter-Jan Verheul.

It will be free to access for a limited time here.

When asked to describe the paper, and highlight its importance the authors stated the following:

In our paper, we investigate five community gardens in the Netherlands, which are all developed and managed by members of the community, in most cases close neighbours. We wanted to find out why and how these citizens became engaged in the (co)production of public space. In our current ‘Big Society’, citizen participation is seen as a favourable development. When citizens manage public space, this potentially alleviates pressure on municipal budgets and leads to increased use. However, there are also potential downsides, such as exclusion of people who feel the garden is not ‘for them’.

Our research has shown that favourable conditions for the management of community gardens alter over time. Setting up a community garden is one thing, but formally managing it on the long run is another. A sense of urgency, visionary and connective leadership, a large external network and government support are essential when starting a community initiative. However, in the management phase, personal interest, ‘fun’, shared responsibilities and a local network become important conditions. Community gardens thus need to be adaptive to respond to changing circumstances as the initiative matures.

Civic-led public space like our investigated community gardens have their pros and cons. In each case, a green space was added to neighbourhoods with limited public space. As such, the gardens served a broader societal purpose and not just personal interests. However, we have also seen that civic leadership makes these initiatives relatively vulnerable. The gardens heavily rely on older and often unemployed or retired volunteers; other volunteers are difficult to recruit. Managing public space is time-consuming and can undermine the primary activities of gardening and socialising. Moreover, there is a tension between being sufficiently ‘closed’ to ensure volunteers feel connected to the gardens and not being ‘open’ enough to other residents in the neighbourhood.

Overall, our research revealed that there is a large variety in the ways community gardens are organised and who is involved. Even when public spaces are managed by citizens, they still often collaborate with many other actors, including local governments, supermarkets, day-care centres, etc. The paper thus highlights that there is no single actor who can best manage public space; local governments, markets and communities are mutually dependent in creating attractive public space, each having their own strengths and weaknesses.

The authors also commented:

Könst: “During the interviews the degree of resilience proved to be an important characteristic of successfully managed community gardens, which is an important base for sustainable urban development.”

Van Melik: “Community gardens are very interesting examples of public spaces in which citizens play a very active and autonomous role. This makes them perfect sites to study the pros and cons of co-producing public space.”

Verheul: “We feel that public-space literature is dominated by the dichotomy of public versus private, where government-led public space is generally preferred over market-led. The debate would profit from a trichotomous perspective in acknowledging that public space is increasingly a co-production of state, market and as our empirical study shows: community. They all have their strengths and weaknesses, are mutually dependent, and should not be considered as a replacement, but as an addition to each other.”

Journals

Town Planning Review 89.5 Featured Article

The editors of Town Planning Review have selected ‘Mass Transit Railway, transit-oriented development and spatial justice: the competition for prime residential locations in Hong Kong since the 1980s‘ by Sylvia Y. He, Sui Tao, Yuting Hou and Wenhua Jiang as the Featured Article for the latest issue.

It will be free to access for a limited time here.

When asked to describe the paper, and highlight its importance, Sylvia Y. He, Sui Tao, Yuting Hou and Wenhua Jiang stated the following:

Mass Transit Railway, transit-oriented development and spatial justice: the competition for prime residential locations in Hong Kong since the 1980s

In our paper, we examine the issues of spatial justice and right to the city in a particular urban development model in Hong Kong, a city known for it public transport system – particularly the Mass Transit Railway (MTR).

During a visit to the City Gallery in Hong Kong, an officer in the Planning Department of Hong Kong proudly stated that a reasonable amount of land near the MTR has always been reserved for public housing estate development, which will likely to benefit the low-income groups. On the other hand, some local residents have been complaining that the prime land around MTR stations has become less and less affordable as they are increasingly developed by private developers. These two conflicting views from different stakeholders prompted us to wonder whether transit-oriented development (TOD) is as euphoric as it may sound. Hence we are intrigued to investigate three related questions in this essay:
– Are Hong Kong’s public housing estates located in less desirable locations in relation to the MTR network?
– What is the impact of MTR network on accessibility over time?
– Whether the locations of private and public housing estates have changed as a result of MTR network expansion?

The situation of housing market in Hong Kong offers an ideal laboratory to examine the residential location choice of two distinctive income groups. Like in many other cities, the public housing estates are mainly reserved for the low income groups. In contrast to many cities, about 47% of the population live in public housing in Hong Kong compared to 51% in private housing, making these two types of housing estates a representative analysis unit to trace the residential location of the low-income group and the non-low-income group.

Based on the findings, our study sheds some light on the current urban development practice in Hong Kong: the low-income group is facing the challenge of being priced out from the locations with easier access to public transport. This study can potentially serve as a reference for other cities that are or aim to become TOD cities.

Journals

Liverpool University Press will be publishing The Indexer: the international journal of indexing on behalf of the Society of Indexers in 2019

Liverpool University Press is delighted to announce it will be publishing The Indexer: the international journal of indexing on behalf of the Society of Indexers in 2019.

The Indexer, published by the Society of Indexers on behalf of indexing societies worldwide, seeks to cover the full range of subjects, from articles at the cutting edge of new techniques to contributions discussing in a practical way the new tools available to indexers at all points in the technical spectrum or exploring the history of indexing. Its reviews section covers both printed and electronic material, including websites and hardware and software of interest to the indexer, while ‘Indexes Reviewed’ highlights some of the best (and worst) examples of indexing in action. Through regular conference reports it also keeps readers up to date with what is going on across the international indexing community. First published in 1958 on a twice-yearly basis, it moved in 2008 to a quarterly publication.

The first issue under the new publishing agreement will be published in March 2019 and will be fully available online. Online access to the archive of the journal will also be available to all subscribers and members of the indexing societies.

Clare Hooper, Head of Journals at LUP, said “we are delighted to be working with the Society of Indexers on The Indexer. The journal is an extremely valuable resource to indexers both in the UK and internationally”.

For more information, please see our website: https://online.liverpooluniversitypress.co.uk/loi/index